Friendly, fast, expert IT support for your entire team — by phone, email, chat, or on-site — 24 hours a day, 7 days a week, 365 days a year.
Our help desk team is staffed by certified IT technicians who know Alberta businesses. No automated bots, no overseas call centers — real local experts who pick up the phone, fix your issue fast, and follow through until you're satisfied.
Call us directly — a human picks up every time, 24/7/365.
We connect to your screen instantly and fix issues in real time.
Local Alberta technicians dispatch to your office when needed.
| Priority Level | Description | Response Time | Resolution Target |
|---|---|---|---|
| 🔴 Critical | Server down, full outage, ransomware | 15 minutes | 4 hours |
| 🟠 High | Multiple users affected, major service degraded | 1 hour | 8 hours |
| 🟡 Medium | Single user issue, moderate impact | 4 hours | Next business day |
| 🟢 Low | Request, how-to, minor cosmetic issue | 8 hours | Within 3 days |
New employee setup including accounts, email, device config, and software installs — ready on day one.
Secure account deactivation, data preservation, and access removal when employees leave.
Printers, monitors, docking stations, peripherals — we handle all the hardware headaches.
Microsoft 365, Outlook, Teams, SharePoint, and all your business applications.
97% Client Satisfaction: Our help desk consistently achieves a 97%+ satisfaction rating — because we don't close a ticket until you're happy. No bouncing you between departments. One team, one solution.
Stop waiting hours for IT help. Switch to Nexguard IT and get expert support in minutes, not days.